Privacy Policy
Last updated: March 2026
Marlow & Mae respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from www.marlowandmae.com (the “Site”).
By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.
⸻
1. Information We Collect
When you visit our website, we may collect certain information about your device and how you interact with our Site.
Device Information
We may automatically collect information including:
•IP address
•Browser type
•Time zone
•Pages viewed
•Referring websites or search terms
•Interaction with our website
This information helps us improve our website and customer experience.
Order Information
When you make or attempt to make a purchase, we collect certain information including:
•Name
•Billing address
•Shipping address
•Email address
•Phone number
•Payment confirmation details
•Order history
Payment details are processed securely through our payment providers and are not stored by us.
⸻
2. How We Use Your Personal Information
We use the information we collect to:
•Process and fulfil orders
•Arrange shipping and delivery
•Provide order confirmations and updates
•Communicate with customers
•Respond to enquiries or support requests
•Detect and prevent fraud or security risks
•Improve our website and customer experience
•Send marketing communications if you have opted in
⸻
3. Email Marketing
If you subscribe to our newsletter or opt in during checkout, we may send you marketing communications including:
•Product launches
•Restocks
•Promotions and sales
•Brand updates
You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the email.
⸻
4. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies help us to:
•Remember items in your cart
•Analyse website traffic
•Understand customer behaviour
•Improve website functionality
•Support marketing and advertising
You can disable cookies through your browser settings if you prefer.
⸻
5. Analytics & Advertising Tracking
We use analytics and advertising tools to better understand how customers interact with our website and to improve our marketing efforts.
These tools may include services such as:
•Google Analytics
•Meta (Facebook) Pixel
•Shopify analytics
•Other advertising platforms
These technologies may collect information such as:
•IP address
•Pages visited
•Products viewed
•Purchase behaviour
•Interaction with advertisements
This information helps us measure advertising performance and provide more relevant marketing.
You can manage or opt out of certain tracking through your browser settings or advertising platform preferences.
⸻
6. Sharing Your Personal Information
We may share your information with trusted third parties that help us operate our business, including:
•Shopify (our ecommerce platform)
•Payment processors
•Shipping and delivery providers
•Email marketing services
•Analytics providers
•Advertising platforms
These service providers only use your information as necessary to perform services on our behalf.
We may also disclose information if required to comply with legal obligations.
⸻
7. International Customers
Our website may be accessed by customers worldwide. By using our website, you understand that your information may be transferred and processed outside of your country of residence.
⸻
8. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Our website uses secure SSL encryption to protect sensitive information during transmission.
⸻
9. Your Privacy Rights
You may request to:
•Access personal information we hold about you
•Correct inaccurate information
•Request deletion of your personal data (where permitted by law)
To make a request, please contact us using the details below.
⸻
10. Data Retention
We retain order information for our records unless and until you request its deletion, or unless we are legally required to retain it for accounting or regulatory purposes.
⸻
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or website functionality.
The updated version will always be available on this page.
⸻
12. Contact Us
For more information about our privacy practices or if you have questions, please contact us:
Marlow & Mae
Email: hello@marlowandmae.com
Website: www.marlowandmae.com
⸻
